Ace the McDonald's Crew Trainer Challenge 2025 – Flip, Serve, and Soar!

Question: 1 / 400

How can Crew Trainers handle resistance from trainees?

By ignoring their concerns

By engaging in open dialogue, understanding their concerns, and offering solutions

Engaging in open dialogue, understanding the concerns of trainees, and offering solutions is essential for effective training and building a supportive learning environment. When trainers actively listen to trainees' issues, it fosters mutual respect and trust. This approach allows trainers to identify specific barriers that the trainees face and gives them the opportunity to address these concerns directly. By offering tailored solutions, trainers can enhance trainees' learning experiences and better facilitate their acceptance of the material being taught. This collaborative approach not only encourages a more positive training atmosphere but also increases the likelihood of successful skill acquisition and retention among trainees.

The other options don't promote effective communication or supportive training practices. Ignoring concerns or enforcing strict rules can lead to further resistance and disengagement. Changing the training curriculum without addressing the specific needs or concerns of trainees might not solve underlying issues and can create confusion or frustration among those being trained. Therefore, the emphasis on open dialogue and understanding ensures that trainees feel valued and heard, leading to a more successful training process.

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By enforcing strict rules

By changing the training curriculum

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